Frequently Asked Questions

Why will this help me through the pandemic? 
The chatbot answers any questions submitted on your website home page (through a chatbot) about coronavirus with WHO reviewed answers. You can configure specific answers about your college once and the bot will deliver those to any inquiry. 

How much time will it take to set up? ~ 2 Hours

Do I need my IT person to help set up? You will need the person who runs your website to connect the bot. 

Is it really free? Yes, it is. We want to support you during these unprecedented times. The bot is offered in kind for 90 days or more depending on current events.

How does the bot answer questions? For broad questions about the disease, we have built all of our content in accordance with the CDC and WHO recommendations in conjunction with reviews by an infectious disease expert. For specific questions, you can easily configure answers to your school's needs. 

What happens if I request an account? We will send you a demo of the bot and some questions we need to create your account. After that, you will receive login information and set up instructions to get your bot live on your website. 

Who needs to set it up? We need your website person (to connect the web chat to your URL) and whoever is in charge of responding to Covid-19 questions.